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Our Contact details:
|RGJ International / RGJ Power Ltd|
Edif Neptuno, Local #7
Via Ricardo J Alfaro, TM
|RGJ International / RGJ Power Ltd|
Sales Office France
Sales Office UK
Making A Purchase
Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Prices are shown in Euros () are only advisory. RGJ International / RGJ Power Ltd sell in EUROS (). If you use a non EU credit / debit card, your payment will be transferred in to EUROS () at the current rate used by you credit / debit card supplier.
We continually update the exchange rate in our system, to maintain an accurate pricing picture for our customers.
We accept all major credit & debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received and are processing your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
For orders made from the European Union, 19.6% VAT is added. A full VAT invoice is supplied.
For shipments outside the EU, if you have a Valid EU VAT number and wish to have your order with out VAT, please advise before you order.
RGJ International / RGJ Power Ltd cannot be held responsible for possible duties or taxes imposed by the local government on orders delivered overseas or outside the EU.
Credit Card Security
When you have completed the order section in the checkout area of RGJs Eco-MarketPlace you will be automatically transferred to PayPal to complete the payment transaction using SSL/128 bit encryption. RGJ International / RGJ Power Ltd do not hold any credit card information, all this secure information is held by our Payment Services Provider PalPal,
Cooling Off Period
Returns within 7 days.
If you are unhappy with your purchase for any reason, you have the option to return it to us with packaging in an "as new" condition within 7 days of the date of receipt, for a full refund excluding a 5 percent handling charge and shipping costs. The purchaser must pay for the full costs of returning the products.
Incorrect installation can be dangerous and RGJ International / RGJ Power Ltd will accept absolutely no responsibility for the installed system.
It is necessary in some countries that our products be installed by a competent person with the relevant qualification.
The buyer is fully responsible for notifying building control regarding your installation and you are also fully responsible for complying with building regulations and water regulations.
Please contact your local planning office to enquire about your specific requirements for installation.
We normally dispatch your order the following working day. We will normally send your order via economy parcel or pallet delivery (2 to 3 days), depending on the product . International orders are generally longer depending on shipping method.
Please note that it is the receiver's responsibility to CHECK the item before Sign with the driver.
Please CHECK the item before you SIGN with the Courier.
If the items/ boxes are visible damage, please sign for DAMAGED. Without Sign of DAMAGE, either we or the courier company can not take any responsibility of damage.
Any dates specified by RGJ International / RGJ Power Ltd for delivery of the Goods are intended to be an estimate only. If no date is specified for delivery of the Goods, delivery shall be within a reasonable time. Subject to the other provisions of these Terms, RGJ International / RGJ Power Ltd shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the Goods nor will any delay entitle the Buyer to terminate or rescind the Contract unless the delay exceeds 30 days.
If items are required urgently then the Buyer should contact us to arrange an urgent delivery prior to placing the order.
All deliveries are made by insured companies and need to be signed for upon receipt.
Letter Post (Small Items), this service is provided for small low cost items with a combined maximum weight of 0.5 kg and a maximum value of 25.00 Inc VAT. No claim for lost in post will be accepted, RGJ International / RGJ Power Ltd will be deemed to have delivered the material / product upon posting. It is the responsibility of the purchaser from that time on.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
RGJ International / RGJ Power Ltd warrants that the Goods are of satisfactory quality. All our products carry a minimum 1 year warranty (some products have a longer period of warranty, depending on the product and is listed in the product specification) Any product deemed to be faulty within this period can be returned to RGJ International / RGJ Power Ltd for repair or replacement without charge. If you are unhappy with your purchase for any reason and you wish a refund, return the unit to us in it's original condition and in the original packaging within 7 days and we will refund you the original purchase price minus 5 percent handling charge, excluding carriage fees.
RGJ International / RGJ Power Ltd shall not be liable for any breach of warranty if the Buyer alters or repairs the Goods without the written agreement of RGJ International / RGJ Power Ltd or uses the goods outside of their rated specifications. RGJ International / RGJ Power Ltd's liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the original purchase price of such Goods.
Limitation of Liability
RGJ International / RGJ Power Ltd liability shall not exceed the purchase price of the Goods supplied and RGJ International / RGJ Power Ltd shall under no circumstances be liable to the Buyer for any consequential, indirect or economic loss or damages.
If you need to reach us, please email us using the link on the main page; alternatively, you can call us on:
Or E-mail on: sales(@)rgjinternationalsa.com
RGJ International / RGJ Power Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Payment shall not be deemed to have taken place until the receipt by RGJ International / RGJ Power Ltd of cleared funds via credit card, electronic fund transfer or by cheque.
Risk in and Ownership of the Goods
Risk in the Goods shall pass to the Buyer on delivery. Ownership in the Goods shall not pass to the Buyer until the Company has received in full in cleared funds all sums due to the Company in respect of the Goods and all other sums which are or may become due to the Company from the Buyer on any account.